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Tuya Technologies LLC Provides Notice of Data Privacy Incident

Tuya Technologies LLC (“Tuya Technologies”) is providing notice of a recent incident that may affect the security of some information about certain individuals. The confidentiality, privacy, and security of information in Tuya Technologies’ care is one of our highest priorities, and Tuya Technologies takes this incident seriously.

What Happened?

On April 27, 2021, Tuya Technologies discovered that a few company email accounts were potentially accessed by an unauthorized individual. When Tuya Technologies discovered this incident, we immediately took steps to mitigate the unauthorized individual’s access. Tuya Technologies also worked with a third-party cybersecurity specialist to ensure our environment was secure and put in place processes that decrease the risk of incident like this happening in the future. In addition, we performed a time-intensive search to determine the information stored in the impacted email accounts. On or about December 22, 2021, the investigation was completed, and we learned the identities of potentially impacted individuals. Following the investigation, we began working to obtain address information of impacted individuals in order to provide notice. Although we are unaware of any actual or attempted misuse of individual information, we are providing this notice out of an abundance of caution.

What Information Was Involved?

The investigation has not confirmed that any personal information was actually subject to unauthorized access or acquisition.  Rather, the investigation determined only that the following information may have been accessed and/or acquired by an unauthorized individual during the course of the  incident: name, date of birth, Social Security number, driver’s license, health insurance information, medical information, and/or financial account information. To date, there has been no evidence of any attempted or actual misuse of this information.

What Are We Doing?

Tuya Technologies takes the security of personal information in our care seriously. Upon learning of this incident, we moved quickly to investigate and respond to this incident, assess the security of our systems, and notify potentially affected individuals. We are notifying potentially impacted individuals, so that they may take steps to best protect their information, should they feel it is appropriate to do so. We are also reporting to regulatory officials, as required.

For More Information.

Individuals who have additional questions can call our dedicated assistance line at 713-955-4543 between the hours of 8:00am to 5:00pm Eastern Time. Individuals can follow the recommendations in the letter they received, as well as those recommendations identified below, and contact the call center with any questions.

What You Can Do.

Tuya Technologies sincerely regrets any inconvenience this incident may have caused.  Tuya Technologies encourages individuals to remain vigilant against incidents of identity theft and fraud, to review their account statements, and to monitor their credit reports for suspicious activity. Under U.S. law, a consumer is entitled to one free credit report annually from each of the three major credit reporting bureaus, Equifax, Experian, and TransUnion.  To order your free credit report, visit or call, toll-free, 1-877-322-8228.  You may also directly contact the three major credit reporting bureaus listed below to request a free copy of your credit report.

Consumers have the right to place an initial or extended “fraud alert” on a credit file at no cost.  An initial fraud alert is a one-year alert that is placed on a consumer’s credit file.  Upon seeing a fraud alert display on a consumer’s credit file, a business is required to take steps to verify the consumer’s identity before extending new credit.  If you are a victim of identity theft, you are entitled to an extended fraud alert, which is a fraud alert lasting seven years.  Should you wish to place a fraud alert, please contact any one of the three major credit reporting bureaus listed below.

As an alternative to a fraud alert, consumers have the right to place a “credit freeze” on a credit report, which will prohibit a credit bureau from releasing information in the credit report without the consumer’s express authorization.  The credit freeze is designed to prevent credit, loans, and services from being approved in your name without your consent.  However, you should be aware that using a credit freeze to take control over who gets access to the personal and financial information in your credit report may delay, interfere with, or prohibit the timely approval of any subsequent request or application you make regarding a new loan, credit, mortgage, or any other account involving the extension of credit.  Pursuant to federal law, you cannot be charged to place or lift a credit freeze on your credit report.  To request a credit freeze, you will need to provide the following information:


  1. Full name (including middle initial, as well as Jr., Sr., II, III, etc.);
  2. Social Security number;
  3. Date of birth;
  4. Addresses for the prior two to five years;
  5. Proof of current address, such as a current utility bill or telephone bill;
  6. A legible photocopy of a government-issued identification card (state driver’s license or ID card, etc.); and
  7. A copy of either the police report, investigative report, or complaint to a law enforcement agency concerning identity theft if you are a victim of identity theft.


Should you wish to place a credit freeze, please contact the three major credit reporting bureaus listed below:


Equifax Experian TransUnion
1-888-298-0045 1-888-397-3742 1-833-395-6938
Equifax Fraud Alert, P.O. Box 105069 Atlanta, GA 30348-5069 Experian Fraud Alert, P.O. Box 9554, Allen, TX 75013 TransUnion Fraud Alert, P.O. Box 2000, Chester, PA 19016
Equifax Credit Freeze, P.O. Box 105788 Atlanta, GA 30348-5788 Experian Credit Freeze, P.O. Box 9554, Allen, TX 75013 TransUnion Credit Freeze, P.O. Box 160, Woodlyn, PA 19094


Additional Information

You may further educate yourself regarding identity theft, fraud alerts, credit freezes, and the steps you can take to protect your personal information by contacting the consumer reporting bureaus, the Federal Trade Commission, or your state Attorney General.  The Federal Trade Commission may be reached at: 600 Pennsylvania Avenue NW, Washington, DC 20580;; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261.  The Federal Trade Commission also encourages those who discover that their information has been misused to file a complaint with them.  You can obtain further information on how to file such a complaint by way of the contact information listed above.  You have the right to file a police report if you ever experience identity theft or fraud.  Please note that in order to file a report with law enforcement for identity theft, you will likely need to provide some proof that you have been a victim.  Instances of known or suspected identity theft should also be reported to law enforcement and your state Attorney General.  This notice has not been delayed by law enforcement.

Additionally, it is recommended that you promptly change your password and security question and answer, as applicable, or take other steps appropriate to protect the potentially accessible online account information and all other online accounts for which the same username, email address, password, and security question and answer are used.

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