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On-Demand Delivery Services

Businesses and individuals often require quick, reliable, same-day delivery solutions that can accommodate their immediate needs.

Hot Shot Final Mile’s On-Demand Delivery Service offers the flexibility and speed necessary to ensure your items are delivered promptly and efficiently, no matter the time or day. With our comprehensive network of over 250 drivers across Texas and a commitment to excellence, we provide unparalleled service designed to meet your specific requirements. From urgent document deliveries, immediate medical specimen deliveries, to last-minute retail shipments, our on-demand service ensures that your deliveries are handled with the utmost care and professionalism.

What is an On-Demand Delivery Service?

On-demand delivery service is a flexible logistics solution designed to meet your immediate shipping needs. Unlike traditional shipping companies, on-demand delivery provides the convenience of sending packages, documents, and other items whenever the need arises, 24/7, 365 days a year. Whether it’s a last-minute delivery across town or an urgent shipment to a nearby city, on-demand delivery ensures your items get to their destination quickly and efficiently in as little as one hour!.

How Does On-Demand Delivery Work?

Request a Delivery – To start, current customers can place a delivery request through our online customer portal or call our dedicated customer service team at the numbers below. New customers can email us as info@hotshotfinalmile.com or call us at the numbers below. During this step, you’ll provide detailed information about your delivery needs, including the pickup and delivery addresses, the size and type of items being shipped, and any specific instructions or special requirements. Whether you’re sending a small envelope or a large pallet, our dispatch team and drivers are equipped to handle your deliveries efficiently.
Houston: 713-869-7575
Dallas: 972-235-5050
Austin: 512-382-5984
San Antonio: 210-877-6161
Driver Assignment – Once your delivery request is submitted, our friendly dispatch and customer service team will provide you with a quote and assign a driver who is best suited for your delivery based on several factors, such as proximity to the pickup location, vehicle capacity, and current availability. This ensures that the driver can reach the pickup point promptly and handle your items safely and efficiently. Our fleet includes a variety of vehicle types, from sedans, SUVs, sprinter vans, cargo vans, pick-up trucks, and 26’ bobtail trucks, allowing us to match the right vehicle to your delivery’s specific needs.
Pickup – The assigned driver arrives at the specified pickup location promptly. Our drivers are trained to handle your items with care, ensuring that they are securely loaded for transport.
Transit – During transit, you can monitor the progress of your delivery in real time by opting in to our email notifications. Our drivers follow the most efficient and fastest routes, utilizing GPS technology and traffic data to avoid delays. This ensures that your items are delivered as quickly as possible while maintaining the highest standards of safety and security.
Delivery – Upon arrival at the delivery destination, the driver ensures that the items are handed over to the designated recipient. You will receive a notification confirming the delivery, complete with proof of delivery, such as the recipient’s signature, delivery time, photos, and any additional notes. If there are any specific delivery instructions (e.g., leave the package at the front desk, hand it directly to a specific person), our drivers will follow them precisely to ensure customer satisfaction.

Benefits of On-demand Delivery

Speed and Efficiency – On-demand delivery is designed for quick turnaround times, making it ideal for both urgent and same-day shipments. With flexible delivery windows ranging from ASAP to a few hours, your items get to their destination swiftly.
Flexibility – Unlike traditional deliveries, on-demand delivery allows you to send items whenever the need arises, providing unmatched flexibility to accommodate last-minute shipping needs direct to your customers.
Reliability – With our experienced drivers and a full dispatch team at each of our Texas locations, you can count on reliable service. We ensure your items are handled with care and delivered on time.
Convenience – In addition to calling your deliveries in, you can also place your orders online through our easy to use customer portal. Whether you’re at your office, at home, or on the go, scheduling a delivery is simple and convenient.
Customer Satisfaction – Fast and reliable deliveries enhance customer satisfaction. By meeting urgent delivery needs promptly, you build trust and loyalty with your customers while allowing us to handle the delivery work.

Frequently Asked Questions

What types of items can be delivered through an on-demand delivery service?

Our on-demand delivery service can handle a wide range of items, including but not limited to:

  • Documents & Packages: Important documents, small parcels, and gifts
  • Retail Products: Items between stores or direct to consumers
  • Auto Parts: Parts for local auto shops, repair facilities, and dealerships
  • Medical: Specimens, samples, pharmaceuticals, medical equipment, and supplies
  • Legal Documents: Court filings, contracts, and other legal paperwork
  • Food & Beverages: Restaurant supplies, catering orders, and more
  • Bulk Freight: Pallets of freight, HVAC equipment, machines, and other large freight items.

How quickly are deliveries typically made with an on-demand delivery service?

Delivery times for on-demand services can vary based on distance and traffic conditions, but we offer flexible delivery windows ranging from ASAP (usually within an hour), 4+ hours, by end of day, and next day. Our goal is to ensure your items are delivered as quickly as possible while maintaining high service quality.

Do you pick up or deliver to airports?

Yes, our drivers are TSA certified and well versed with the airports in Texas. The airports we pick up from and deliver to on a daily basis include:
DFW, DAL, ELP, IAH, HOU, EFD, and SAT

Do you offer other services outside of courier services?

Yes, we also offer residential home delivery, retail pool distribution, cross-docking, warehousing, fulfillment, mail delivery, and more. If you would like more information or have any questions over the services we provide, please reach out to us at info@hotshotfinalmile.com

How can I schedule an on-demand delivery?

Scheduling an on-demand delivery is easy. You can:

  • Call our customer service: Speak directly with our representatives to arrange a delivery

Houston: 713-869-7575

Dallas: 972-235-5050

Austin: 512-382-5984

San Antonio: 210-877-6161

the hot shot advantage

Customer Service
Reliability & Customer Service
  • Attention to detail and careful handling, which reduces your total cost of ownership by reducing claims and returns
  • Technology to optimize scheduling (e.g., SMS and email with the consignee) and communication throughout the delivery process
  • Experienced CSRs to provide best-in-class service to you and your customers (i.e., the consignee)
  • Consistent updating of your delivery portal to give you full transparency of where the delivery is and when it will be delivered
Scale
Scale
  • 300,000 square feet of warehouse space across Houston, Dallas, San Antonio, and Austin
  • Large fleet of two and one-man teams with the right equipment (e.g., bobtails with liftgates, dollies) to serve large and small customers
  • Scale across Texas to be your one-stop shop, substantially reducing administrative complexity and wasted time
  • Formalized driver program with a Dedicated Lead and backed by a Learning Management System to ensure a best-in-class fleet of one and two-man teams
Expertise
Expertise
  • Decades of experience from executives to the frontline
  • Effective scheduling and routing to reduce dwell times and accelerate delivery to the consignee
  • Experienced warehouse personnel to efficiently and effectively unload and load at our warehouses, saving 3PL / LTL / FTL truck drivers time and minimizing damage
  • Proven Delivery Professionals with the training, proper equipment and professionalism to treat your customers as you would

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