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Frequently Asked Questions
Yes, we will deliver to private residences. An additional charge will apply. We cannot deliver to P.O. Boxes.
Yes, invoices are available by email, EDI, CSV and ASI.
We accept ACH, checks, MasterCard, Visa, and American Express. Cash payments are accepted upon the pickup of a parcel.
Absolutely! Advance orders can be placed over the phone. We can also schedule recurring pickups and deliveries at regular intervals.
Yes, we can serve as a notary for an additional charge.
Yes! We can handle special deliveries on weekends and holidays, including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving and Christmas Eve. Higher rates may apply.
Deliveries initiated before 7:30 a.m. or completed after 6:00 p.m. on weekdays are subject to after-hours rates.
We will deliver packages of any weight or size. However, our standard courier prices only apply to packages weighing 25 pounds or less. For heavier shipments, you will be charged a fee per additional pound.
Yes, we deliver perishable items through our Flash delivery service — our fastest available courier service. Due to the sensitive nature of these materials, perishable items should not be sent via any other method.
If a courier must wait at the pickup location for more than 10 minutes, a “waiting fee” will be charged. This includes loading and unloading time.
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