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Customer Reviews

I was searching for a place that I could stored and distribute my merchandise and this place really stood out. I was invited for a tour of the warehouse and was intrigued by how they handled other customers items. I was introduced by 2 gentlemen by the name Joseph and William who were very respectful and professional people. Without a doubt, this has been my go to for a cost effective while very reliable service you can count on. No complaints so far on my end!
Robert McCauley Avatar
Robert McCauley
7/08/2025
I was initially hesitant to use Hot Shot’s services due to some of the previous reviews, but my experience has been nothing short of outstanding. I’ve now shipped two containers to their warehouse, and each time the team has carefully unloaded the items and coordinated timely deliveries to my clients’ homes. They are prompt, courteous, and highly communicative throughout the entire process. The delivery crew consistently goes above and beyond. One delivery in particular involved navigating low-hanging tree branches that made access difficult. Rather than giving up, the team removed each item from its crate and hand-carried everything to the home—true dedication to customer service. Brandon at the warehouse has also been a huge help and made the entire experience smooth and stress-free. I’m very grateful to have found a reliable partner in Hot Shot.
Joshua Smith Avatar
Joshua Smith
6/24/2025
I’ve been working with Hot Shot Final Mile for 10 years now and they have provided me with excellent service and the staff there is always very helpful. Ledell and Larry are especially helpful with quick turnaround times. I use them for warehouse storage and their pricing is very competitive as well. I would definitely recommend them.
Brad Christensen Avatar
Brad Christensen
6/20/2025
Hot Shit Final Mile has great customer service and the team is always accommodating when we are onsite.
Rodreck Lawrence Avatar
Rodreck Lawrence
6/19/2025
Great customer service !!!
Lorena Benitez Avatar
Lorena Benitez
6/19/2025
I give Hotshot a 5 star, they are always on time and have a very professional team, I never had a bad experience with any type of services all deliveries have been made on the day scheduled and on time.
Izzy Perez Avatar
Izzy Perez
6/07/2025
On a dock and loaded in less then 30 minutes quick and easy check in
David Avatar
David
2/19/2025
The service was great, and I felt like they were always communicating with me!!!
Lora Strese Avatar
Lora Strese
1/28/2025
I have used this service for a while now and it has always been reliable. I trust the leaders of the company and the process. I would highly recommend this service to anyone.
Hot Shot Final Mile (owner) - 2025-01-27
Thank you for the great review! We pride ourselves on our reliability, communication, and quality customer service.
Hil Bowman Avatar
Hil Bowman
1/27/2025
Fantastic team! They have great warehouse and delivery services.
Hot Shot Final Mile (owner) - 2025-01-27
Thank you for the review, Chris!
Christopher Leal Avatar
Christopher Leal
1/23/2025
I wanted to purchase a couch that needed pickup from the store. As a sedan owner, that wasn’t an ideal option for me. The store recommend 3 companies who could help, and I called Hot Shot. Chris quickly returned my call on a Saturday evening, sent me a quote, scheduled the pick up, and had an extremely professional team of 2 drop off my couch in my living room by midday Monday. This was the easiest and friendliest team of people I could’ve worked with, and I would recommend them to help anyone in need of large pickups and drop offs.
Hot Shot Final Mile (owner) - 2025-01-15
Hi Jared, thank you for sharing your experience with us, we greatly appreciate your business!
Jared Aguilar Drain Avatar
Jared Aguilar Drain
1/15/2025
I too read all of the negative reviews and this was not my experience at all. Lorena at Hot Shot was very helpful in confirming that our shipment was on the way and coordinating delivery of our shipment the day after it arrived with them from Wisconsin. The driver Domingo called when he was on the way and used a pallet jack to unload the 600 pound shipment, brought it down our driveway and into our garage, when the shipper had only paid for curbside service. Very good communication and great customer service.
B D Avatar
B D
12/11/2024
I've seen many bad reviews of this company, but my experience was perfect. I contacted them a couple of times by phone to confirm the likely delivery date and time. Very polite and helpful every time. The delivery came in the window promised. It was a large package of garage cabinets, well packaged on its own pallet and they quickly got it off the truck and placed it where I needed it in the garage. Very happy with the service and their approach.
Steve Heap Avatar
Steve Heap
10/23/2024
Best - fastest service you can always count on!!!
Hot Shot Final Mile (owner) - 2025-01-15
Thank you Mario, we truly appreciate the positive feedback!
Mario Gutierrez Avatar
Mario Gutierrez
7/14/2024
Use them all the time. They’ve been awesome!!!
Hot Shot Final Mile (owner) - 2025-01-15
Thank you Scott, we appreciate your business!
Scott Deihl Avatar
Scott Deihl
7/11/2024
I absolutely LOVE this service!!! I give it 5 stars and recommend it to anyone!
Hot Shot Final Mile (owner) - 2025-01-15
Thank you Ellie! Majority of our customers come from word of mouth, therefore, we value every recommendation we receive.
Ellie Perez Avatar
Ellie Perez
7/10/2024
Fast friendly get the job done Driver was on point I would recommend this company in San Antonio to all my business associates
jag Avatar
jag
7/09/2024
The best around town
eric Diaz Avatar
eric Diaz
7/09/2024
Love driving for HSFM! Best service provided!
j c Avatar
j c
7/09/2024
The team works hard to get your shipment to you. Highly recommend!
Christopher Leal Avatar
Christopher Leal
7/09/2024
Delivery was on point. The gentleman were respectful. Very pleased and will be using again. 😊
Jan Johnson Avatar
Jan Johnson
7/02/2024
A close friend recommended me to them. I was a bit skeptical, but the delivery ended up being smooth. The whole process was not complicated, I just provided them with as much information as possible and Kim made the entire process very simple for me. Thank you Kim!
Margarita Garcia Avatar
Margarita Garcia
6/28/2024
Very quick and professional service! The customer service team is very helpful, wish all my deliveries were made by them.
Hot Shot Final Mile (owner) - 2024-06-28
Thank you Alyssa for your kind words and your business. We hope you use our service again.
Alyssa Renee Avatar
Alyssa Renee
6/28/2024
My home delivery was made with no issues. 👍 The GM John was very helpful. Thank you for the great, speedy service!
Justin Barrientes Avatar
Justin Barrientes
6/28/2024
The Service was fast and on time! I would most definitely use Hot Shot Final Mile again!
Va Snchz Avatar
Va Snchz
6/26/2024
I can always count on you guys to deliver when needed! Thanks again for all you do
Priscylla's Adventures Avatar
Priscylla's Adventures
6/26/2024
Delivery was fast! Had no issues at all!
Jackie Cantu Avatar
Jackie Cantu
6/26/2024
Amazing customer service. Always in a good mood and always attentive to their customers. Extraordinary delivery.
ana O Avatar
ana O
6/26/2024
Hot shot is a great company with great workers and get the job done fast and efficiently
brad white Avatar
brad white
6/22/2024
Awesome delivery service! Would recommend and use their services again!
April Sauza Avatar
April Sauza
6/22/2024
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